Refund Policy

This Refund Policy sets unified, fair return and refund standards for all gaming nutritional supplements and drinking cups sold on the website. It safeguards the legitimate rights and interests of global customers and standardizes after-sales handling procedures for cross-border commodity transactions.

All global orders enjoy a 60-day return period calculated from the date the customer confirms receipt of the package. All return applications must be submitted within this valid time to obtain official inspection and refund qualifications.

Returned supplements must remain unopened, unused, within shelf life and keep complete original packaging. Cups must be unused, free of scratches, stains and artificial damage, with all original packages and accessories intact. Opened, used, expired or damaged goods cannot be returned.

We support full refunds, partial refunds or commodity replacements for quality problems caused by our production and delivery links, including raw material defects, packaging errors, wrong item delivery, and damage occurring during international logistics transportation.

Customers applying for returns due to quality problems need to provide clear photos or video materials to prove product abnormalities. Our after-sales team will conduct objective evaluation and put forward targeted solutions according to actual conditions.

After returned commodities arrive at our warehouse and pass official quality inspection, all refund review, verification and fund issuance work will be completed within 5 to 10 business days.

All refund amounts are calculated and settled in US dollars based on the actual payment amount of the original order. Refund funds will be returned to the original payment channel, and the final arrival time depends on the processing rules of banks and payment platforms.

Discounted promotional products, seasonal limited editions and regular-priced goods implement identical refund standards. No discriminatory after-sales restrictions will be imposed on preferential orders with genuine quality defects.

We do not accept unconditional returns caused by personal taste preferences for supplements, subjective dislike of cup appearance, or inappropriate personal usage expectations without objective product quality faults. All return judgments are subject to official policy standards.

We reserve the right to adjust this Refund Policy in accordance with international e-commerce norms and cross-border consumer protection laws. All after-sales disputes shall be handled in accordance with the latest officially published policy version.