Customer Service Policy

This Customer Service Policy establishes unified service standards covering pre-purchase consultation, order handling, logistics arrangement and after-sales support. The rules apply equally to all global customers without regional discrimination, ensuring standardized and thoughtful cross-border service experiences.

Our customer service team offers targeted guidance including supplement ingredient introduction, efficacy adaptation, daily dosage suggestions, cup capacity selection and material characteristics. We help customers pick suitable goods according to their gaming duration, physical state and desktop layout preferences.

Once payment is successfully completed, our team will finish order verification, commodity inspection, shockproof packaging and shipment arrangement within 1 to 3 business days. Fragile cups and powdered supplements will receive reinforced packaging to avoid damage during long-distance transportation.

All cross-border orders adopt a unified delivery cycle standard. The estimated delivery time for all areas around the world is 6 to 12 business days. Expedited shipping service is not available for any orders to ensure equal logistics treatment for every user.

All items enjoy free worldwide shipping permanently, with no spending threshold restrictions. Shipping fees, handling charges and regional surcharges will never be collected during checkout. All payment transactions are uniformly calculated and settled in US dollars.

We launch a 60-day valid return window for all orders starting from delivery confirmation. Customers can submit return applications within the period for product quality defects, packaging breakage, delivery errors and other non-artificial abnormal situations.

After returned goods are received by our warehouse and pass official inspection, all refund auditing and financial releasing procedures will be finished within 5 to 10 business days. Refunds will be returned in the original US dollar payment amount to the initial payment account.

All consultation messages, order problems and after-sales applications will be treated equally regardless of order amount, purchasing region or consumption frequency. No preferential or discriminatory processing will be given to any customer case.

We regularly adjust service workflows combining global user feedback and international e-commerce norms. We improve consultation response speed, logistics tracking transparency and after-sales problem solving efficiency to lift overall shopping satisfaction.

We uphold sincere, patient and solution-oriented service attitudes. We focus on solving practical troubles for gaming lovers, and strive to bring reassuring, smooth shopping experiences to every customer buying gaming supplements and drinkware.